We understand that circumstances may arise requiring a rescheduling or cancellation of your reservation. We offer the flexibility to reschedule or cancel at no additional cost if the request is made at least 7 calendar days prior to your event. 

When rescheduling, please keep in mind that your original package selection may not be available for the new date and modifications may be necessary to accommodate the changes.

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Please note that any notices provided with less than 7 calendar days of the original event date may not be eligible for rescheduling. We highly recommend having a backup plan (Plan B) in case of inclement weather. Our equipment is modular and can be set up indoors, ensuring that your event can still proceed smoothly even in unfavorable weather conditions.

We strive to be as accommodating as possible, and we appreciate your understanding and cooperation in managing any changes to your booking.

For outdoor events, we strongly recommend having an indoor alternative in case of inclement weather conditions. If there is any chance of rain, we will not proceed with the outdoor set-up to prevent potential damage to our equipment. Water can pose a serious risk and harm the quality of our soft play items.

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Please be mindful of the West Texas heat, especially during the summer months. Our soft play equipment is made of vinyl material, which can become very hot under direct sunlight. To ensure the comfort and safety of everyone, we highly advise having shade or arranging for an indoor set-up when booking events in hot weather conditions.

Furthermore, we prioritize the safety of you and your guests. Therefore, we will not set up the equipment outdoors during heavy wind, rain, thunderstorms, or lightning. Safety is our utmost concern, and we appreciate your understanding and cooperation in maintaining a secure environment for everyone involved.

WHAT IS NOT ALLOWED WITH SOFT PLAY?

To ensure the safety and longevity of our soft play equipment, there are certain activities and items that are not allowed in conjunction with the rental.

These include:

1. Water activities: Soft play areas cannot be rented if there will be water-based activities such as swimming, sprinklers, water slides, water guns, or water balloons. Water can cause damage to the equipment and compromise safety.

2. Pets: Animals are not permitted within the soft play area to maintain cleanliness and hygiene standards.

3. Shoes: To preserve the cleanliness and prevent damage to the equipment, we require that participants remove their shoes before entering the soft play area.

4. Face paint, confetti, and glitter: These items are not allowed as they can stain or damage the soft play equipment.

5. Sharp objects: For safety reasons, sharp objects are prohibited from the soft play area. This includes items such as knives, scissors, or any other objects that may pose a risk of injury.

6. Outside toys: Only the soft play equipment provided by our company is permitted within the play area. Outside toys should not be brought into the designated soft play space.

7. Sweets, food, and drinks: To maintain cleanliness and prevent damage to the equipment, we kindly request that no food, drinks, or sweets be consumed within the soft play area.

​By adhering to these guidelines, we can ensure a safe and enjoyable experience for all participants while preserving the quality of our soft play equipment.

DO YOU SET UP AT PARKS?

Currently, we do not offer set-up services at parks. Our set-up services are limited to indoor venues or private properties. We prioritize providing a seamless and controlled experience for our customers, which is why we focus on locations where we can ensure the safety, security, and proper functioning of our equipment.

However, we are continually evaluating and expanding our services, so please stay tuned for any updates regarding park set-up availability in the future.